Job Title: Front Desk Associate
Department: Aquatics
Reports to: Office & Concessions Manager
FLSA Classification: Non-Exempt, Part Time
Supervises: No
Created / Updated: 06/2021
POSITION OVERVIEW
The Front Desk Associate will report directly to the Office & Concession Manager. This position will attend to visitors and deal with inquiries on the phone and face to face. In addition, this position required to supply information regarding the programs and organization to the public, clients, and customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
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Answer telephones, screen, and direct calls to appropriate staff member
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Take and relay messages, as necessary.
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Provide information to callers and patrons.
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Greet visitors entering the facility.
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Receive program fees; enforce payment into facility.
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Deal with queries from the public and customers
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Ensures knowledge of staff movements in and out of organization.
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General administrative and clerical support
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Schedule appointments and program reservations as well as facility use reservations.
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Maintain appointment diary either manually or electronically.
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Always keep reception area neat and clean.
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Notifies correct staff member when visiting personal arrive on site.
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Daily use of POS system
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Balance daily cash and credit card receipts at the end of each shift
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Responsible for running various reports, included but not limited to: SilverSneakers, Swim Lessons, Programs, Membership, Cash History, End of Month
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Ensures the Websites are up to date by notifying the Aquatics Coordinator or Aquatics Director.
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Assist the Lead Front Desk Associate in the upkeep and organization of all program forms.
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Work with the Lead Front Desk Associate or Aquatics Coordinator to keep all front desk information up to date and in stock.
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Must be able to work independently with little supervision.
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Responsible for inputting zip codes and facility use data.
- Leadership – Maintain a positive, upbeat role, promote, and exemplify Company values and represents departmental objectives and interests to internal and external customers.
- Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
- Teamwork – Develop and promote teamwork and cooperation among co-workers.
- Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
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High School diploma or equivalent preferred.
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Prefer one or more years of previous experience with customer service and cash handling.
Required Technical / Other Skills and Abilities
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Ability to work independently.
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Ability to work outdoors in extreme heat and weather.
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Knowledge or Excel, Microsoft Office products and Outlook.
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Knowledge of working with a POS and cash register system.
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Strong organizational and communication skills.
Required Licenses/Certifications
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N/A
PHYSICAL DEMANDS
The physical demands described on the attached “Physical Demands of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached “Physical Demands of the Position”.
CONFIDENTIAL INFORMATION
This position has access to confidential information –such as customer personal data, credit cards, and potential medial information.
COMPANY FUNDS
This position has access to company funds: cash register funds – cash / credit / debit card information.